On the news the other day, there was a report about two American sailors who have to be rescued 9 times by various coastal rescue services – just on their journey from Norway to Cornwall. They still have their trans-Atlantic crossing to make in a boat, ‘Nora’ that looks clinker built and is, well ‘romantic’ more than seaworthy. At the same time and on a seemingly unrelated path, I have been wrestling with a recurring challenge on innovation projects: why do great ideas get ditched so quickly?
The analogy of an ocean storm is what draws the comparison here. The ‘storm’ is the annual round of business and brand planning. Like a Force 12 storm blowing in, it approaches fast; it swirls and blows – disrupting normal events; the waves are big, awe-inspiring in fact and it demands immediate action.
If a brand plan is a good one, out of this maelstrom come the annual action plans, innovation being one of them. Teams set off, get briefs written and engage various partners. Insights are articulated and challenges expressed. Ideas are generated and validation kicks in. Yet, more often than not both client and agency are left disappointed: clients because the ideas aren’t ‘breakthrough’; agencies because the great ideas get left behind. Why? There seem to be a number of recurring themes.
The ideas generated in the here and now always seem the best – they’re owned by that team; they have a senior sponsor (or perhaps originator), they seem fresh and new. But newness doesn’t make them the best ideas nor the right ones to move the business forward. Just as it’s important to test your ideas vs a competitive control, so you should also test your ideas against existing ones. Are we moving forward? Are we taking learnings and applying them for better results?
An idea’s support and sponsorship is fleeting – there’s a purple patch for ideas. You love it; you present it with passion; you engage the Board, everyone’s excited. But depending on how you go about taking innovation forward, it can quickly wane. Rounds of iterative fettling; focus groups and quantitative testing if lingered over can sap the momentum. It’s important to be single minded, test and verify with urgency and get on with it. If you lose the momentum, whilst the idea may, in consumers’ eyes, still be a good one, you’ve probably lost the battle internally.
Great ideas don’t just spring out at brand planning time – we’re increasingly realising that great ideas are a jigsaw – a jigsaw of structured planning at a point in time, constant curiosity and spontaneous creativity. Put it this way: you are less likely to be successful if you set up an old meeting room with a few fairy lights and post-it notes than if you think about your physical environment for innovating all year round. More than anything else: capture thoughts and ideas whenever they arise and display them. Ideas attract interest like moths to a flame, but only if the flame burns brightly.
It’s never now or never – the market opportunity may be now or may be in the future, and sometimes it’s difficult to tell where you are with an emerging trend. Keep the ideas from the past and don’t be afraid to dust them off, tweak them and put them to consumers again. (And yes, a ‘Three Strikes And Out’ rule is sensible, but only over the course of years, not months).
Fine ideas are like fine wine –young white wine you may think is best with fish, but a bit of age and you realise it’s sublime with chicken. So too with ideas – and the insights behind them. New ideas can be a bit rough and ready whereas some time, some thought applied, some prototyping can put a sharp point on your idea. Think about how you nurture and protect ideas with potential beyond the one year window.
Like a big ocean storm, if a concept doesn’t make it through in time, then the next wave swamps it, even if it is a crackling idea. And this push, this desire for short-term winners means we risk losing the wild cards and the potential higher risk but high reward game-changers.
David Preston is founder of The Crow Flies, a research, strategy and innovation company that helps discover the direct route to success for brands and businesses. firstname.lastname@example.org; +44 (0) 1283 246260
© The Crow Flies, 2016