Planning

Sacrifice. Not Prioritise.

The idea of prioritisation is loved in business generally and especially by Marketing teams when building a brand plan.  Prioritisation feels disciplined. Strategic. In control.

You create a list, rank those things at the top you feel are most important, and reassure yourself that the rest will happen “later”. Everyone is happy because there’s a feeling of focus on the most important things, yet nothing is lost, so no tricky conversations are necessary. Everything is nicely sequenced.

And there’s the problem. You’ll never get to the longer list. No one ever does. Prioritisation is usually just a polite way of avoiding the harder decision.

So whilst it’s not easy, building brands – building businesses – is all about sacrifice.

The difference matters more than most teams are willing to admit. Prioritisation says we’ll get to everything eventually. Sacrifice says we won’t. Sacrifice draws a line and closes doors. Sacrifice forces a choice that can’t be undone in the next planning cycle. Sacrifice is a finality that gives brands their edge.

Take brand positioning where you can see the benefits very clearly. The brands that stick in your head are rarely complex. They don’t try to solve multiple needs for multiple audiences in multiple ways. They land one idea, for one group, in a way that feels unmistakable. That clarity isn’t the result of better wording or sharper creative. It’s the result of everything else being stripped away. The alternatives weren’t deprioritised; they were removed.

We see the same pattern playing out in innovation. Most pipelines are full, and on the surface that feels healthy. Options create comfort. They give the impression of momentum. But spreading time, money and attention across a wide set of “pretty good” ideas almost always leads to mediocrity. The brands that break through tend to do something far less comfortable…they kill things that could have worked, in order to back the few things that really might. It’s not about having more shots on goal. It’s about putting real weight behind the ones that matter.

Planning suffers too – that same instinct to include rather than exclude. Plans expand to cover every audience, every channel, every moment. It feels thorough and safe…. but impact doesn’t come from broad coverage; it comes from tight concentration. When everything is included, nothing stands out; when budgets are spread thinly enough, they stop working altogether.

Even in execution, where you might expect more decisiveness, the same pattern creeps in. Teams chase newness. Fresh campaigns. Different ideas. Constant change. It keeps things interesting internally, but it weakens what actually builds brands externally: building and reinforcing memory structures. Repetition is rarely sexy or exciting for the business and the people doing the work, but it’s exactly what makes it effective for the people seeing it. And repetition only happens when you sacrifice the urge to keep reinventing.

So if the case for sacrifice is so strong, why is it so rare?

Part of it is structural. Sacrifice creates losers; every decision to stop doing something has a human consequence. Someone proposed it. Someone owns it. Someone believes in it. Removing it isn’t just a strategic call, it’s a political one and most organisations are designed to avoid that kind of friction, not embrace it.

Part of it is psychological. There’s always the lingering doubt that the thing you cut might have been the one that worked. So instead of choosing, teams hedge; keeping multiple options alive, just in case. But in trying to reduce risk, they actually increase it, because the biggest risk in brand building isn’t being wrong, it’s being forgettable.

And part of it is simply the illusion of productivity. Long plans, full pipelines, multiple workstreams all look impressive and create a sense of forwards motion. But motion isn’t the same as progress; too often in fact, it’s just noise.

There’s also a more uncomfortable truth lurking underneath it all. Inside a business, everything feels important. Every initiative has a rationale; every message has a reason to exist. But outside the business, none of that context exists. People aren’t waiting to hear your full story, they’re barely paying attention at all. Sacrifice forces you to confront that gap and accept that most of what you could say or do will simply go unnoticed.

Intellectually, moving from sacrifice to prioritisation is easy. Practically then, it’s not.

That’s why it needs deliberate action to force it through. You’ll need to change the questions from “what are our priorities?” to “what are we choosing not to do?”. From, “what do we want to say?”, to “what will actually cut through?”

It’s worth it. Through sacrificing, brands become easier to understand and easier to remember. Messages land with more force because they aren’t competing with ten others. Investment works harder because it isn’t diluted across endless activity. And internally, there’s a different kind of momentum, one that comes from alignment rather than adding more and more.

It won’t be easy. It involves saying no when yes would be easier. Closing off options when keeping them open feels safer. But prioritisation keeps the door open; sacrifice creates the conditions for clarity. Put simply: in brand building, sacrificing rather than prioritising is the difference between being noticed and being ignored.

David Preston is founder of The Crow Flies, a research, strategy, innovation and brand planning company that helps brands find a direct route to long lasting success. Talk to us if you need a strategic diagnosis of your portfolio and an action plan that will drive meaningful commercial change. david@thecrowflies.co.uk; +44 (0) 1889 725670;  www.thecrowflies.co.uk; @crowflieshigh. © The Crow Flies, 2026.

Why Golden Threads really are Golden

Most business plans don’t fail because of a lack of thinking, they fail because of too much of it.

Pages of analysis; decks full of data. Dozens of observations, each one valid, each one interesting, each one quietly competing for attention. By the time it all lands in a plan, something has gone wrong, not because the inputs were weak, but because nothing has been chosen.

This is where planning often loses its power. It becomes a record of everything that’s true, rather than a guide to what actually matters.

What cuts through that complexity isn’t more structure or more slides. It’s the discipline of finding a small number of golden threads…insights that don’t just describe the situation, but explain it. Insights that carry logic; that connect cause and consequence. Insights that make it obvious why certain choices need to be made and others don’t.

A golden thread isn’t just a nice observation: it’s something sharper. It has tension in it. It reveals a gap, a contradiction, an opportunity that can’t be ignored. And crucially, it doesn’t stop at diagnosis. It runs all the way through to what you do next.

You can see this most clearly in how we approach planning at The Crow Flies. The starting point is familiar enough: a broad situational analysis that takes in the market context, the company brand, the consumer, the competitors. But instead of trying to carry everything forward, the work is distilled into a tight set of enablers and blockers, the forces helping or hindering growth.

But even that isn’t the end point. Those enablers and blockers are pushed further, clustered into a small number of key questions. Not generic prompts, but focused challenges that the business genuinely needs to solve. Questions that create direction. Questions demand answers.

And then comes action. Each key question becomes an “Obsession”, a platform for doing, not just thinking. Something the organisation can rally around, execute against, and measure.

But what holds it all together are those golden threads. They’re the connective tissue between each stage; the logic behind the Key Questions. The justification for the Obsessions. Without them, the process becomes mechanical. With them, coherent.

And that coherence matters because one of the biggest challenges in any organisation isn’t a lack of intelligence, it’s a lack of alignment: different teams pulling in slightly different directions. Different interpretations of what matters. Different priorities competing for time and resource.

The golden threads cut through that. They give people a shared understanding of what’s going on and why. They make decisions feel less arbitrary and more inevitable. When you can trace a clear line from insight to action, it’s easier to commit and focus. Easier to say no – to sacrifice – the things that don’t fit, which is ultimately, the point. Planning isn’t about capturing everything you know, it’s about deciding what you’re going to do about it. The more clearly you can see the threads that run through your situation, the easier that decision becomes.

It’s not about simplicity, it’s about sharpness, which too often in business and with brand plans is exactly what’s missing.

David Preston is founder of The Crow Flies, a research, strategy, innovation and brand planning company that helps brands find a direct route to long lasting success. Talk to us if you need a strategic diagnosis of your portfolio and an action plan that will drive meaningful commercial change.

david@thecrowflies.co.uk; +44 (0) 1889 725670;  www.thecrowflies.co.uk; @crowflieshigh.
© The Crow Flies, 2026.

Sorting out the brand portfolio to drive business growth

Brand portfolios evolve. Businesses expand into new categories, launch new sub‑brands, acquire competitors and before long, what starts as a well-thought-out portfolio architecture becomes a messy patchwork. It’s all too easy to end up with a unintended mash‑up: a unified master brand covering a few brands here; endorsed brands over there; somewhere else, standalone brands with equity of their own; and maybe even own‑label offerings fighting for the same customer’s attention.

A clear portfolio architecture isn’t a nice to have. If there’s no organisation or logic there’s risk of diluting equity, confusing customers and consumers, burdening sales teams with conflicting direction, and potentially wasting money or making poor investment decisions. And from that come the intangible issues, an erosion of internal confidence and decision‑making that becomes bogged down, slow, political and tentative.

The question then is how to disentangle it all and get something that works in place.

It starts by recognising the problem: a clear, strategic portfolio architecture maximises both brand equity and business performance. When architecture is muddled:

  • Customers don’t understand your brands’ roles
  • Brands more easily cannibalise one another
  • Marketing spend can be wasted
  • Future NPD rationale gets murkier
  • Teams can’t prioritise with confidence

Next, an objective and systematic mapping of the current architecture

Speak with customers and consumers. Get an honest, visual map of how your brands are currently positioned. Plot them according to customer journey and decision drivers. What do customers actually think each brand stands for? How are they perceived not just individually, but together. Are the linkages known? Understood? Helpful or a hinderance?

What’s often revealed are multiple brands trying treading on each other’s toes, inconsistent endorsement logic, or brands that have outgrown their original purpose and now lie in no-man’s land.

Then, define brand roles with clarity

The key here is to get some intentionality behind the portfolio structure. Every brand in your portfolio should have a distinct role and is (classically) organised into a portfolio architecture

  • Unified Brand where the master brand leads all products – think Apple or Virgin.
  • House of Brands where individual brands have independent equity, think Mars or P&G
  • Endorsed Brands where sub‑brands get credibility from a parent but still stand alone – like Courtyard by Marriott or Sony PlayStation

And you don’t need just one approach. A hybrid will work fine if each brand’s role is clear and defensible. Is it clear on what customer need the brand serves that others don’t? Is it clear on whether the brand dilutes or reinforce the unified parent brand?

Time to act: rationalise, realign, reposition (other letters are available)

Once roles are clear, it’s time to prune and align. This might mean:

  • Consolidating brands with overlapping roles
  • Elevating or retiring brands
  • Re‑endorsing sub‑brands for clarity
  • Reallocating brand investment to strategic priority or driver brands

And finally, actively managing the portfolio

Errors or relapses happen when organisations lack brand governance. Establishing clear rules is always beneficial. Be clear:

  • what constitutes a new brand
  • when you endorse vs. when a brand can stand alone
  • what ‘distinctive assets’ are truly owned in your targets’ minds, so they can be nurtured and stewarded across different sorts of consideration or consumption moments.

And when you are brand planning, build in portfolio planning as a crucial first step.

Cleaning up a messy brand portfolio is not merely cosmetic, nor an intellectual exercise. It’s a strategic action that markedly helps to drive internal alignment, helps your business cut through market noise overall, helps sharpen customer understanding, and helps to direct investments against  those brand priorities which need it. A well-oiled machine, if you will, not a patchwork quilt.

 

David Preston is founder of The Crow Flies, a research, strategy, innovation and brand planning company that helps brands find a direct route to long lasting success. Talk to us if you need a strategic diagnosis of your portfolio and an action plan that will drive meaningful commercial change.

david@thecrowflies.co.uk; +44 (0) 1889 725670;  www.thecrowflies.co.uk; @crowflieshigh. © The Crow Flies, 2026.

Crow Chronicle, Autumn 2025

The Crow Flies was born out of a fusion of client-side commerciality and agency-side creativity… how could we fuse both to help brands impact the market, with pace and purpose?

We’ve helped many companies and brands do that since we started over 10 years ago. From food to Pharma, drinks to DIY; from H.E. to apprenticeships, leisurewear to homeware, our approach is always to connecting the world of your target customer to the leverageable strengths of your brand.

Here’s a reminder of our areas of focus across market research, strategy, innovation and planning, and some of the ‘caw’ approaches we take to help you brand or business have foundations of stone.

That’s the way to stop the endless cycles of strategic debate, to align everyone behind the mission and invest every precious penny on impacting the market.

Get in touch if you’d like to chat more about a knotty challenge or exciting opportunity.

QUICK LINK HERE: Crow Chronicle, Autumn 2025

Crow Essentials / Planning

Over the 10 years (well, 11 actually) we’ve been helping businesses, organisations and brands with their planning it never ceases to amaze us how often ‘planning’ is thought of as just a matter of templates and a timeline.

It’s simply not.

What you need is a well specified process that links critical growth insights with action; stakeholder involvement and alignment at the right moments, and above all, embracing the reality that only with sacrifice and ruthless focus can you can genuinely impact the market.

We’re really proud of our Hourglass Planning approach. If you need help with your planning, whether it’s for an organisation as a whole, a brand, or category get in touch to experience how a tight plan unlocks confidence and the belief in growth.

Crow Chronicle – unlocking the power of great plans

Ah, Crow Friends, please find attached for your delight and cawsome delectation this Spring’s Crow Chronicle, which this season is mostly focusing on plans and planning. Now, yes, here at Crow we are a brand building business, but creating great plans and much bigger than that. Whether it’s the plan for the whole business; a BU; a function or a brand portfolio or range, the power of a compelling plan, and the process that gets you there is often under-appreciated.

A great planning process aligns and unites the whole business. A great process not only delivers a plan that everyone then works to, but also drives engagement because of the confidence it creates.

A great plan focuses minds. Too often plans are flabby, unfocused and don’t talk to the key issues at play. The Chronicle offers a few tips and thought-starters for how to ensure this doesn’t happen.

Us Crows are absolute converts to the power of a great plan to drive a business positively forward. It takes effort, commitment, guts and no end of cat-herding, but get it right, and the domino effect you can create in the business will repay that investment in time and energy thrice over*

Enjoy the read!

Link here: Crow Chronicle on Planning

*Yes, Crow said ‘thrice’ there. It’s a word that is not used often enough. Like ‘nuptials’, ‘egregious’, or ‘snollygoster’

Brand humility

When managing brands client-side, I used to advise every new starter in the marketing team to write down all their associations with the brand on their starting day, particularly so if they were new to the company, and keep it for future reference.

Because from that day forward, their immersion into a biased world would begin – both overtly, being professional and getting thoroughly up to speed with the brand, and tacitly, taking on (typically non-consciously) the cultural or group beliefs, myths, opinions and legends of that brand, like layers accreting one upon the next.

Much of the immersion is required to run the brand of course. And much is positive; after all, if a Brand Manager can’t champion a brand, who the heck can? But many of those layers – and it can be difficult to spot which – become biases or curved lenses which distort the truth. And distortions of the truth mean that you can’t easily stand back and have an honest, objective, critical awareness of the brand and how it’s really standing relative to the other players and competitors.

So view your brand with humility. Ensure that you are researching the brand well and researching it with dispassion and regularity, giving yourself the tools to more accurately wear your target consumers’ shoes, even if they do whiff a bit. Yes, publicly beat the drum; but privately be tough on the brand. That’s the path to making the best decisions.

David Preston is founder of The Crow Flies, a research, strategy and innovation company that helps brands find a direct route to long lasting success.  david@thecrowflies.co.uk; +44 (0) 1889 725670; www.thecrowflies.co.uk; @crowflieshigh. © The Crow Flies, 2023

Hourglass Brand Planning

Brands only get built when the activity they implement is noticed and influences attitudes and behaviour of their intended.

Too often though, impacting the market falls down because brand strategy (assuming it exists) doesn’t get effectively translated through the process of a brand plan.  And great brand plans require rigour and focus to get down to the one or two things that really matter to consumer and brand. It sounds easy, but it isn’t.

At The Crow Flies, we call our approach ‘Hourglass planning’ because it goes broad in the market analysis, then narrows to ensure everything is focused on delivering for the brand, before widening again as activities are defined and agreed.

However, whatever the shape or the name, there are key elements you really need to work through to develop a plan that will actually make the difference you want.

In the analysis, go broad, and go deep. You need to ‘hear’ the different opinions in your business to sort out which are relevant, which are opinion, and which need to investigated through your consumer research. You’ve got to be consumer focused, but you’ve also got to get the plan through internal stakeholders, so you need to really hear them and deal with their concerns (or ideas).

Choose what’s important. Don’t forget in situational analysis the human act of sensemaking. Research will illuminate and inform, not make the decision. Be prepared to use judgement to choose between competing options. You’re looking for company or brand strengths that are distinctive, defensible, ownable and leverageable, or competitor weakness that are the same. Boil it all down. Focus on the few enablers and blockers of growth because these will be at the heart of your action plan.

Be clear on who you’re competing for and evaluate and test everything through their lens.

Ensure you have long term foundations in place. Purpose, mission, vision are not interchangeable. You need to know the role of each and how it helps you make clear decisions that more often than not, are right. And don’t confuse brand purpose with social purpose.

Only have a small number of action platforms that flow directly out of the diagnosis. If you can’t see the insight threads from the diagnosis at the top of the process to the actions at the end, then your plan is likely misdirected, and you’ll struggle to get buy in and engagement.

Great brand plans sacrifice. Don’t confuse this with prioritisation. Too often, prioritisation is a pretence that some things are more important but, through sleight of hand, we can still do everything. You can’t. Kill stuff properly and just focus on what’s really important.

Brand activities that deliver against the essentials: we have yet to see an effective brand plan that does not deal with three themes: the brand’s ‘mental availability’, its ‘physical availability’ and bridge between the two, trial & repeat. The 4P’s fit here.

Our experience in brand planning is built from both client side and agency experience. If we can help you with your planning challenge, get in touch.

 

David Preston is founder of The Crow Flies, a research, strategy and innovation company that helps brands find a direct route to long lasting success.  david@thecrowflies.co.uk; +44 (0) 1283 295100; www.thecrowflies.co.uk; @crowflieshigh.

© The Crow Flies, 2023

Don’t Slice Your Salami

I heard the expression ‘salami slicing’ a few years ago by someone describing the effect of small cost cutting steps on a product’s cost of goods, one then another, again and again, over a long period of time. Individually consumers didn’t notice, and research response was broadly neutral, so internally they got approved… again and again. But, fast forward a few years; now consumers have noticed the aggregate effect and have been slowly drifting away. And now, the stark reality of a poor product spiralling irreversibly downwards is a much bigger challenge.

Reflecting on this experience, it seems the lesson is more relevant than ever today. Brands are being battered on two sides; on the one hand, consumers prioritising value and price and switching to own label brands and discounter offerings; on the other, soaring cost of goods that aren’t easily passed on to consumers.

And time and again in our research, we’re seeing consumers increasingly suspicious of manufacturers and retailers, expecting them to cut product quality, or offer less, to make cost savings. They recognise it, but they’re certainly not happy about it

As a brand owner, what to do then? Faced with short term pressures to find ways to cut costs and continue to grow a brand, how can a marketeer achieve not undermine long-term brand strengthening and with it, a sustainable, profitable growth? Here’s what we’ve learnt through our research:

  1. It may come as a surprise, but consumers are open to change on some product areas, so long as they don’t compromise its performance. Of all the Marketing ‘P’s’ – packaging materials and formats (Product ‘P’) are one that if done right can open up new usage occasions, new distribution outlets and even new audiences as well as providing an opportunity to improve a product’s carbon footprint at the same time.
  2. Packaging design, whilst rarely the white knight in shining armour we’d like it to be, in combination with clever pack format changes, on-position refreshed design can really enhance brand perceptions
  3. There are areas where you should never compromise – and most certainly Positioning. Ensure you are crystal clear what your brand stands for in consumers’ minds and what makes it distinctive  from its’ competitors – this should be where your guardrails go up and the investment in dramatizing the positioning (communications for example) protected.
  4. Don’t be tempted to grow your brand by product category stretch – this is a big risk with questionable returns and could easily result in ‘salami slicing’ your resource, your focus, and your product, sacrificing the core of what your brand stands for bit by bit, slice by slice.

If you’re looking for more insight in diagnosing how your brand is seen today, what the options are for the future and then what to do, do get in touch. We’ll help you resist the temptation to slice the salami ever thinner.

Gael Laurie is Brand Building Director at The Crow Flies, a research, brand strategy and innovation company that helps brands find a direct route to long lasting success. gael@thecrowflies.co.uk; +44 (0) 1889 725670; www.thecrowflies.co.uk; @crowflieshigh.

© The Crow Flies, 2023